About Us Our client is a leading provider of access equipment rentals in Melbourne, specialising in a wide range of machinery including scissor lifts, boom lifts, forklifts, and telehandlers.
Role Overview Seeking a dynamic and experienced Operations Manager/Hire Controller to oversee our daily operations, manage equipment hire processes, and ensure outstanding customer service. This role is pivotal in maintaining operational efficiency and driving business growth. Onsite role only 7am-4pm
Key Responsibilities
Operations Management:
Oversee daily operations to ensure efficiency and effectiveness.
Implement and optimise operational systems and processes.
Ensure compliance with safety and regulatory standards.
Hire Control:
Manage equipment hire schedules, ensuring availability and timely delivery.
Coordinate with clients to understand and fulfil their equipment needs.
Maintain accurate records of equipment usage and client interactions.
Team Leadership:
Lead, train, and motivate the operations team.
Foster a culture of continuous improvement and customer focus.
Conduct regular performance reviews and provide feedback.
Customer Service:
Ensure high levels of customer satisfaction through excellent service.
Address and resolve client issues promptly and effectively.
Develop strong relationships with clients to encourage repeat business.
Qualifications and Skills
Proven experience in operations management and/or hire control within the equipment rental industry.
Strong leadership and team management skills.
Excellent organisational and multitasking abilities.
Proficient in using rental management software and Microsoft Office Suite - CRM Syrinx
Exceptional communication and interpersonal skills.
Understanding of safety regulations and compliance requirements
Benefits
Competitive salary package.
Opportunity to work with a dedicated and professional team.
Supportive work environment with a focus on employee well-being
